FAQs

Quiz & Products

Placing An Order

My Order & Subscription

I. QUIZ & PRODUCTS

Where can I read the user's product reviews?

You can read product reviews on the home page or our social media pages

How can I see the full ingredient list?

View the full ingredients list on the product pages.

The skin quiz didn’t ask about allergies – how can I avoid specific ingredients?

Please consult with your doctor before using if there is a concern about allergic
reactions.

Can I change my skin quiz answers after ordering?

Let us know ASAP. Email support@biofermlaboratirty.com
if you need to retake the quiz after your order has already been placed. We’ll do our best to
update your order before it ships but we cannot guarantee.

Do you provide or sell samples?

Not at this time.

II. PLACING AN ORDER

Does the subscription automatically renew?

Yes unless you cancel it before the auto renew date.

Can I pause, delay, or cancel my subscription?

Yes

Can I purchase the products without enrolling in a subscription?

Absolutely.

Can I purchase individual products?

Absolutely.

How quickly will I receive my order?

It depends on your location. Generally customers receive product within 3-5 days u
less you use our expedited service.

Do you ship outside of the United States?

Not at this time.

What types of payment do you accept?

All kinds, Visa, Mastercard, American Express, Shopify pay, Buy now pay later services, etc.

III. MY ORDER & SUBSCRIPTION

What if I don’t like my products or see results?

We have a 30 day money back guarantee

What if I receive damaged or incorrect products?

Notify us immediately to schedule a return of products.

I haven’t received my products, but tracking says it’s delivered... now what?

Please notify us and we will contact the courier on your behalf or you can use the
tracking number and contact the courier yourself.

How do I update my method of payment or shipping information?

Login to into your account and update billing.